I placed an order for Christmas gifts for my children. When I picked up the first order I got the box opened and an important item was missing . I was told the only thing they could do is issue a refund. Order number 2023341412675410. The item missing was Therabouts Hooded puffer jacket, which was supposed to be a gift . I placed another order (2023350412969887). This item was supposed be ready for pick up that same day and I never received a phone call letting me know what was going on. I finally called and they told me it was being shipped from another store. Again this was a Christmas gift that I never received. That order was placed on December 16,2023 so it could be given as a Christmas gift. I’m now being told it will arrive at the store on the 29th and I can’t get a refund until then. I’m now out of money because I had to purchase it from another store. I was inconvenienced more than once and will never use JCPenney service’s again.