I purchased a rug online that was delivered to someone else because the tracking told me it’s delivered but it was not to my house while I was home! When I called customer service they said no problem will credit your account let’s order you another one! I said OK the second one came to my house but I did not like it so it was returned to the store. And they still made me pay for the first one because ups said it was delivered I had to pay for it! I will never place an order for delivery again!