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Diana
Yesterday, when I went to return an item that didn't fit, one of the employees made me very uncomfortable by saying she would close the doors to keep me out because I always come to return things. I told her, "How can you say that? I haven't been here this week, last week, or the week before!" It was so embarrassing and upsetting that I still feel bad about it. The employee was a large woman of African descent. The incident occurred on June 28, 2024, around 5 pm. She was working on the second floor with a young Hispanic man who handled my return of a pair of slacks.
11 months ago
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JCPenny has a 1.9 average rating from 817 reviews