I've been ordering on line for 6 yrs at my current address. I ordered two dresses that arrived w/o issues for an event, then I ordered the shoes to go with the dress. The shoes were delivered to an old address. JC Penny's tells me I cannot get a refund for misdelievered merchandise and I would need to go to the old address to retrieve my shoes bcuz it's not their problem. I am out of my money and the shoes. Will never order or buy from JCP again.