I ordered sneakers for my son and shirt for my son. Everything was great except we were missing a pair of sneakers and the shirt. They sent us a woman’s size 12 sandals and a purse instead. I called them and they were quick to correct it. They told me to donate the sandals and the purse. They also said they could only refund me as the shirt and shoes that were missing were not in stock. A couple days goes by and we got the missing pair of shoes and the shirt we wanted with a personal note saying they were able to track down the shoes and the shirt and sent them to us with no additional charges or shipping costs. This was excellent customer service and I will be shopping with them again soon!! Very impressed!!