Ordered items online after visiting store and being told they don’t carry what I needed. Placed two orders on line a day apart. Both orders shown as delivered . Received first order but only 1/3 of second order. Called customer service and they refunded by money but told me I could not reorder because my J.C. Penney credit card was over the limit. It was not, they hold money so it shows over the limit. I also asked them to update my phone number which they said they could not do. I had a 40% off coupon that they mailed me. Went back to the store to purchase the one item they did not ship that was in stock. Picked up 2 other items and went to the one checkout that was open. They asked for my phone number. I gave my current number. She said it didn’t work. I told her they had it under a different number which I didn’t remember because I hadn’t had that number for over 20 years. I said do it without a number , she said I would not get the discounts then. Figured that out and she rang up my items. I gave her my coupon and she said it wouldn’t work. She then handed me a stack of unopened coupons and told me to pick one. I asked her what if I don’t get one for 40%. She responded then you don’t get it. Due to her rudeness and huffing and puffing and talking over me the entire time, I said I was done and wheeled my wheelchair right out. I also during this visit, picked up a 2 in nail in the wheel of my wheelchair. I have shopped at j c Penney for over 50 years and that was the last time. If I could give zero stars I would.