I have called customer service several times starting 8/15/24 asking them to send a credit amount owed to me by check. I’ve been told recently that the check was mailed and cashed by someone (not me as I never received it) so it is now up to me to figure out who cashed it which is of no help in getting the money owed to me. For all I know the check was never sent or possibly someone in their own office stole and cashed it. I will not give JC Penney’s another dime of my money.
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