My boyfriend bought a necklace on October 4th. It said expected date October 8th. Still have not received it. The latest update on the package is October 7th. On the actual order it says "shipped". However, whenever we check the tracking number, it says label is created and facility has not received package yet. I called today and the man stated that we should be getting a confirmation later today (still nothing) about confirmation of it being shipped and should arrive tomorrow. I asked why it was taking so long and the guy said "if you buy jewelry from us it doesn't ship until a day or two before you recieve it"...which made no sense. My boyfriend also called and a different lady answered. She emailed the factory and would give him an update in 24-48 hours. Two different people are giving us two different answers. The time for shipment is ridiculous and this has now been going on for 2 weeks. Very unsatisfied.