They suck alright. Rebecca Compoy at South Park Mall in San Antonio Texas burnt my hair. There were no apologies or refund. The company said to go back to the salon, hut what for? My hair is brunt and I know I am going to cut it off and grow it back. I am suggesting you should avoid the salon. I spent $550 to look like a skunk. I could gave ruined it on my own cheap. Highway robbery for sure. Beware! No refunds and no responses or apologies.