For the second time I’ve gone to Kelly to get my hair cut full head highlights. I used to for years go to another stylist but she retired. It’s a shame because she did a really good job and the price was good too. The first time I got highlights she only put a few around my head but left it my natural the rest of the way. The cut was okay. She forced me to use an opalex conditioner for 30 seconds at $30 and I didn’t want it. Stating I did not want it. This time I scheduled an apt for the 25 of April. The cut took about 5 minutes and then she started the highlights. The color I wanted was a platinum blonde. Not yellow. She did not do the underside as much as I would normally get with the stylists I went to before. The. The color was not what I was really wanting. My bill as she rang me up she charged $10 extra for long hair. My hair was at my shoulders. I discussed this when I scheduled the apt with her. Then without asking she used olaplex I guess instead of conditioner. At a cost of $30. This time I paid $30 for the haircut. $10 for my shoulder length haircut extra $30 for the olaplex and 125 for highlights. My bill was$195. I didn’t realize she had charged the extras. I was not expecting the add ons that I didn’t ask for. I left a $25 tip. Not realizing how much my bill was already. My hair cut is uneven. My back is longer than the sides. And uneven. The side I wanted a little bit longer ended up shorter. It’s disappointing to say the least. I had explained my granddaughter was graduating college in 2 weeks. I’ve worn my hair in a bob for years. I’ve had outstanding stylists cut my bob in really creative cuts and never uneven. Unfortunately it’s in the states I used to live in. I don’t think it’s good policy to force extras on me that I did not want. Or approve Did not reach back out to her. I don’t want to have her try and even it up as my one side is way shorter than the rest. The back uneven and longer than both sides. I would feel extremely uncomfortable also having her try to put a few more foils and try to shape up the uneven bob. The stylist was polite and I had no issues about that. I just wanted a bob hair cut with highlights. Now with me stating my disappointment in my hair I would definitely feel uncomfortable trying to see what could be done. I don’t want her to be in any trouble. She just needs to stop forcing things to bring the bill higher without consent. I’m just disappointed I tipped her so much. I’m in a wheelchair so I couldn’t see the total. She was helpful to me working around the wheelchair.