I am a “valued” JC Penney customer who has canceled her JC Penney account. I have shopped at Penney’s for many years and have been satisfied with my transactions until now. In April, I signed onto the Synchrony Bank website to make a payment online for another account. I noticed that my JC Penney statement was also displayed and the due date was April 21st. Since I had not received that statement in the mail, and since it was past due, I made the payment immediately. I also explained that I had not received my statement in the mail, and that is how I wanted to continue receiving them. I also expressed my concern that I would be charged a late fee, even though I had not received my statement. The person helping me said that she would take care of the problem, and that I would receive my future statements mailed to me. When I went online to pay my other account, this month, I noticed what appeared to be a JC Penney statement. I had not made a purchase, so I clicked on it and found a $4.20 charge – interest on my previous balance. I called and explained the situation, but received no help from the individual who further stated that I requested on-line statements, which I did not. How am I to know that I have a statement – I received no notification that my payment was due either time. Unfortunately, I canceled my card and will no longer shop at Penney’s. Today, I went to the Westland, MI store to pay the $4.20 bill which is due on May 21, but was unable to because I did not have a JC Penney card, and I did not have a JC Penney statement ???? The statement I had came from the on-line statement that I printed. Now I ask you, how ridiculous is that? I could not pay my bill because I did not have the statement that Penney’s didn’t send me.