I went to the Moreno Valley store closer to my home to return jewelry and was told I had to go to the store of purchase in Riverside, creating a huge inconvenience for me as I was in a hurry. The excuse given was that they dont carry the items which was a lie because all JCP stores carry Bulova watches. When I got to Riverside the clerk stated that since I had a receipt and tags plus just purchased the items 2 days ago I should not have been turned away. This is bad customer service! Thank you, Olivia, at Tyler Mall for a hassle free return. I'll be shopping your store in the future! Customer service includes not inconveniencing customers for no valid reason.