I had Jeannine come out to show us shades. She seemed nice but was always in a hurry. My husband was on his way home but she didn’t have the time and seemed in a hurry. Had to have her come back. I showed her what I wanted since I already had some up/down shades. Again, she seemed in a hurry so I signed the contract but it wasn’t right. They came to install and they were not up/down. JC Penny won’t replace e them because she said told the client service that she said they would be more expensive. Yes, the new shades my husband wanted for our living/dinning room. I should have looked better when signing the contract but she should have listened to what I showed her I wanted. I just wasted a lot of money because everything was rushed. Be careful of what you sign because if they rush you, you won’t get what you want!!!! I should have just gone back to were I got the other shades. Shame on J C penny!!!!