I would like to file a formal complaint regarding the behavior of a staff member at the Belk store located in Roanoke, VA (Tanglewood Mall). On July 9, 2025, at approximately 6:35 PM, I had a very unpleasant experience at Register 103 (Transaction ID: 7592, Associate ID: -012343, Store #462). The woman assisting at the Estée Lauder counter made racially insensitive remarks and argued with me for trying a product from the showcase. Instead of offering an apology, she escalated the situation by falsely accusing me of coming to the store every day, which is completely untrue. Her behavior was unprofessional and deeply upsetting, ruining what should have been a routine visit. I have been a loyal Estée Lauder customer and even made a purchase that day. However, due to the unacceptable interaction, I am now considering returning the product. I hope this matter will be taken seriously and addressed appropriately. Thank you.