I have called nine times today – maybe 10 – to find out about the pictures that I took on July 21. I do not not fault the photographer in any way, because he was great, but I fault the system. I have not been able to get through to anyone in Albany or Schenectady, NY over a period of many hours today. I am having to go there personally on Monday and hoping that my pictures have not been deleted from the system because no one will answer me about whether or not my pictures will be there after eight days. It is very frustrating to be told that I will talk to a representative and then be put on a voicemail and no one calls me back. This is not the first time. So I think it’s a system failure with JCPenney.