Insulting, rude customer service. Let me list the remarks: the beauty parlor operator said I look like " Prince Valiant" after she gave me a short haircut, so I cancelled my card in 2024. In 2025, I reapplied and decided not to hold a grudge. I got my new card and bought sheets. The sheets were like sandpaper but Penney's refused to give me a refund or exchange. They said, "what are we supposed to do with these, we can't resell them this way. Even the manager wouldn't give me an exchange. Although it was supposedly 100 percent cotton, it didn't feel like it. I am a seamstress and know quality sewing. The fit was terrible and stitching was extremely poor.