I am absolutely appalled with the bad customer service I just received. I just wanted to place an order. Your reps were blaming my pay pal and vice versa. I waited on the phone for 45 minutes for you to hang up on me!!! I am very disappointed as I really wanted the items I ordered in the first place. Long story short, my order was cancelled and I tried to resubmit and was unable to do so because it said it was pending. Pending?! You could not even find what was wrong with my order and why it was showing it was processing. Not to mention my rewards points that were on this "cancelled order" are gone and I can't use them to place another order even if I wanted to! Had the nerve to tell me "there isn't we can do for you" That is not great customer service! This is ridiculous and it's been an over all crappy experience. I expected more from you JCPenney!!! If there was half a star I would definitely give you one of those!! I hope you find a way to make this bad experience right.