I ordered a shirt the first few days of December 2018 for a Christmas gift. I was told it would be available for pick up between 12/7-12/12. I went to the store on the 13th because I was in town and hoped it would be there, their website showed it wasn't there yet, it wasn't and was told they didn't know when. I finally received an email on 12/17 when I was unable to get to the store again until 12/20 making it too late to get the gift shipped out. I asked for an explanation, none was given. I'm highly disappointed. I've been a JCP customer for many many years and things have changed over the last few years. They stopped giving good incentives to shop there and they don't (at my store) treat the customer nice. It's rare to be greeted in a friendly manner. Its sad.