I ordered 2 jackets online that was on sale. The order went through and everything seemed ok. This was done on November 30th. I received an email on December 5th I received and email stating items cancelled due to payment issues, but yet still my account has been charged. I tried calling costumer service which I have been on the holding for 4 hours after transferring the calls around in a circle they no one helped me. I am waiting to see if my money will be refunded tomorrow since I call the credit card ppl and they said it's still pending and they are showing no issues why the card was declined. I try to get Jcpenney to resend the order and for the same price since they cancelled without my permission and it was for my Christmas gifts, but now they are telling me that the items are unavailable