Keep on hiring foreigners that do not have full function of ENGLISH ! You lost me as a long time customer of over 40 years ! From back to your catalog days... You service is disgusting now. Is this company that hard up to not give a damn about the service their customers get ? Many times the phone will ring forever or you are put on hold automatically and no one ever comes on. I use every other store but theirs now. Won't ever call them again..or buy on line either. Too agrivating..