Told cust svce many times I returned item and due to incorrect size sent to me. They deducted S and H from my refund. Spoke to 10 reps and all told me different ways was to get my refund / was told will get credited to my MasterCard. I called my bank and they did not see it - came in with a check the next day- made an idiot of me having to call my bank. Cust. reps DO NOT understand English. I asked easy questions - when will I receive my refund - rep kept repeating "the warehouse made a mistake in fulfilling your order" Exasperating. Also asked another rep about a label when will I receive it? He could not answer me. They need to hire people fluent in English which many are not. I called 10 times and most don't understand basic English - how the hell cam they answer customers' basic questions??? Most horrible customer service I've experienced in my life!! No wonder they're going bankrupt - turn customers off!!! Would give them -0 but they do not have that rating.