Charged for next day delivery online that not available and order that never arrived to click and collect with no information or help whilst being fobbed off by customer services. Getting sent wrong tracking info to wrong order and eventually told Hermes has lost my order and items no longer available 2 weeks later when I wanted next day. Total joke and awful customer service. I shouldn't have to chase up my order. A birthday present that ruined costing £268 lets see if I get my money back within 5 days i doubt
4 years ago
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