I ordered online and taken the order back to Llantrisant store 17/20/2020. On receipt said in my bank 3-5 days. No refund in my bank and . Complained and have replied with emails for 7 days. Spoke to several people and nobody can explain why I haven't been refunded. Now day 12 And had an email stating they will refund within 5 days. I’m back to square 1 where I’m still waiting . I’ve asked 3 ti,es for their complaints procedure and refund policy and not received. I’ve taken the complaint to citizens advice and trading standards. I will never shop again at JD Sport