I RETURNED 4 PAIRS OF CHILDRENS TRAINERS TO YOU BEFORE XMAS AS THEY WHERE THE WRONG SIZE .I RETURNED THEM VIA HERMES YOUR CHOSEN DELIVERY SERVICE I DROPPED THEM OF AT THE DESIGNATED DEPOT FOR HERMES IN OUR AREA AND GIVEN A RECEIPT .FROM THERE IS A MYSTERY I HAVE TRIED TO EXPLAIN THIS SITUATION TO IN TOTAL 10 PEOPLE ALL OF WHICH HAVE BEEN TOTALLY UNHELPFUL 4 OF WHICH HAVE ACTUALLY PUT THE PHONE DOWN ON ME I AM NOW £171.00 OUT OF POCKET THESE TRAINERS HAVE GONE MISSING EITHER IN THE HANDS OF JD SPORTS OR HERMES BUT I HAVE PAID FOR THEM !!!! I HAVE TRIED ON NUMEROUS OCCASIONS TO CONTACT HERMES BUT TO NO AVAIL .AS IT IS THE COMPANY THAT YOU USE I THINK IT IS YOUR JOB TO TRACK THESE ITEMS I AM DISGUSTED AT THE WAY I HAVE BEEN TREATED BY ALL YOUR MEMBERS OF STAFF AND WILL NEVER PURCHASE ANOTHER ITEM FROM YOURSELVES THIS IS OUT AND OUT THEFT AS FAR AS IM CONCERNED AND I WILL CONTINUE TO REVIEW YOU WHEREVER I CAN TILL THIS IS SORTED!!!