We ordered two pairs of shoes on the 4th July through JD Sports online and paid over £70-00 for them. Nothing was ever delivered. I Checked the online tracker only to find that they had been delivered to our next door neighbours doorstep. No signature was given and no note through the postbox. Now considering my neighbours were away at the time in Barcelona this was extremelly weird. I contacted JD Sports who said they would contact the Hermes driver, they phoned back to say that the driver couldn't remember exactly where he had left the goods ?????? JD Sports then said that I would have to complete a form which can only be done via post. This took two weeks to be delivered. I had to fill it in stating what had happened. Yesterday I chased them via email to find out what was happening with regards to my refund. I had a short reply saying a letter of refusal was being sent out ??? I then phoned the customer service centre and spoke to someone who explained that this letter would be with me in approx 10 days !!!! and I would then have to take the next step to receive a refund. After reading many comments on this website it appears that this is a common problem with JD Sports and I seriously think they need to look into who is delivering their goods. Obviously I will not accept this decision as they have robbed us of our money