If I could give them ZER0 I would. Originally had an ultimate gift card given to me worth £50.00 as a generous Christmas present. In December 2020 After purchasing items through Scotts (owned by JD group) the order was put through their till however items never arrived. After contacted customer service they advised payment had failed despite receipts being provided to confirm purchase and confirming the items I had bought. The card was then reissued in the post, during the time all stores were closed. After attempting to purchase more clothes online via Scotts website they are unable to accept their own gift card they sell online, bizarre I know. Therefore I decided to purchase clothes online via JD website. Surprise surprise, after confirming the order two days later I had an email stating the items purchased are no longer in Stock and I would be reissued with a refund. After receiving confirmation on email of a refund I decided to pop back into Scotts store to use my gift card, choosing yet more clothes the sales assistant was unable to put through the till due to no money on the card and told to contact customer service. The person in Scotts kindly offered next time I visit to put discount through till, the most I had received so far. The saga still continues. Contacted customer service at JD who claimed I had being send an E card via email. Never received. This was then reissued, after explaining this was not what I had owned originally (the ultimate gift card), IRONIC RIGHT, I was told it was not possible for another one to be sent out with no explanation despite requested. I was not allowed to talk to a mananger due to not being able to transfer calls or share head sets. Therefore I exepted the E card which was told could be used exactly the same as the gift card, in store or online. So after visiting Scotts in store, again for the 3rd occasion, the order to no longer a surprise and expected failed. The store assistant spoke to customer card 3 occasions who finally admitted the E card can only be used online at JD or in store at JD only and would have to speak to customer service AGAIN. Completely frustrated and do not have any faith in getting the matter resolved. Would not recommend them to anyone. Without doubt the worst customer service ever provided.