I purchased a pair off trainers for my brother's birthday. I paid for a 2 day delivery. I never received the parcel at all and they refunded me the delivery fee. I sent and email saying that I have not received the delivery, as they send me a photo of someone opening the door. Baring in mind no one was home. They said it will take 72hours for the investigation to happen. It has taken them 4 days to with no reply and then it took for to call me them for a decision. They gave me a decision nsaying they have investigated it and that I will not be getting a refund. I have paid for a product that I have not received and also they had the cheek to say that I am not entitled to a refund.Absolite disgrace and you say yoi take your customer service seriously. Will defo not be using JD ever again. Do not order from them as if you do not get the delivery they still will not help you. I will be raising this issue with my bank and also be sharing this as well