My daughter received a Xmas gift card… My daughter received a Xmas gift card of €200 which expired so I went into jd and was told to return it and given the address and it would be reissued this was last October 😡 I was hoping to have it for Xmas. I sent it tracked it , it had been delivered only to be told months later it hadn’t and they want the tracking receipt which I didn’t think I still had till I found it another couple of months later. And when I sent it to them they say oh sorry it has we will sort it for you . Now they say no we want the receipt if the gift voucher too please I need advice