Terrible customer service - I ordered an item (online) early February and paid extra for next day delivery. It never arrived - I tried live chat and email but neither would work. When I phoned I discovered that my item had apparently been lost in transit to the courier and that I would get a full refund. After two weeks and no refund, I phoned again, only to be told that the first person I spoke to had given me the wrong information about an automatic refund and that a form would have to be completed first. I was told it would be emailed to me - that was almost two weeks ago and I'm still waiting! I am so disappointed with JD Sports - never again will I order anything from them online. This is a serious breach of contract and it looks like I have no choice but to go down a more formal route of redress