Purchased my sons school shoes/trainers on friday 26th August for next day delivery to my address from the high cross branch in Leicester. SATURDAY- no trainers rang customer services had been a delay would be with me Sunday lovely SUNDAY- no trainers rang again would be with me Tuesday due to bank holiday Monday obviously TUESDAY- no trainers so 1st phone call of day was told they had been delivered and would contact their couriers and get back to me 2 nd phone call after no call back courier was not familiar with address and had returned them would be with me within 24 hours WEDNESDAY- no trainers was promised they would be delivered definitely Thursday and gave a £10 gift card as apology THURSDAY no trainers getting very angry now and promised again delivery for Friday FRIDAY- rang them apparently couldn't discuss order with me as my husband had gave his name on purchase due to data protection, this is after numerous calls made by myself and my husband and having my husband confirm I can discuss with them so they have completely contradicted their own policy on this as have spoke to several people about this order all week . They have took the money out my bank and I do not have the goods I've paid for with numerous promises of my order being delivered. LATEST- I now have to wait for a form to come in post to sign and send back for them to investigate what has gone wrong before getting my money back. Surely this is wrong ?