I ordered my trainers on Friday 30th September (just over a week ago) and got free delivery. 2 days later on the Sunday was told that they would arrive between an allotted time. Never arrived. Rang customer services Monday...couldn't do anything apart from email Hermes. Still nothing. Tuesday came along...no parcel..they had to send me out a form for me to sign to confirm I hadn't got the parcel. Was practically told on the phone I could be lying..which was very rude of the customer service advisor. Rang again Tuesday...nothing they could do...promised to send out form over email to take less time...it never came, I rang again to ask where the emailed form was...they hadn't sent it, had to request it to be sent. Finally got the form Tuesday evening...printed it. Signed it and emailed back, I then got 3 emails and texts telling me my jd parcel had been delivered even though it had not, to a secure location, yet no calling card had been posted through my letter box. Still waiting for my trainers now and have no idea how long this investigation is going to take, THEY ARENT KING OF TRAINERS AND CERTAINLY ARENT KING OF CUSTOMER SERVICE OR DELIVERY! NEVER EVER SHOPPING THERE AGAIN EVEN IF SOMEONE PAID ME TO!