I wouldn't even rate jd as 1* if I could ... Brought a pair of pink soda joggers at Kingston jd on 6th October to finally getting them out the bag today to find a rip on the bum, I called Kingston jd twice no answer it rang till it cut off both times, rang Staines jd twice no answer again, so I decided to call customer service to make a complaint. I had to wait to choose options and when chosen they hung up on me so called again a girl answered, I was told I would have to return the item to the store and they will send this off for an evaluation of the rip to see if it was a manufacture error just because I have removed the tags and it can't be re-sellable??? Why would you want to re-sell something that's clearly ripped baffles me for one but to be told I wouldn't be given a new pair I would have to wait till the evaluation was completed. I also mentioned that I had made a previous complaint about shoes that was thrown over my home gate that was open and visible to all public to see I was told for this I would recieve a ten pound voucher as a gesture of good will and never received this at all the girl clearly didn't seem Intrested in resolving the issue at all, I told her that I would make it know to people that they should never shop in jd stores again because of the level of customer service is absolutely disgusting and they should be ashamed of themselves.