Customer Service dept= broken promises, being told incorrect information, misleading information. No care or consideration for their customers at all! - DO NOT order from JD Sports and get delivery to your home. Paid for next day delivery, was due to be delivered Sunday 13th Dec - still waiting! Now JD have said been delivered to secure location and because of this I will not be receiving my refund for a parcel I NEVER got?!!! They can not give me any details about where the "secure location is" and have said that because Hermes have said they have delivered the parcel I will not get a refund!! Shame on you JD Sports!