Ordered a top online via my so called JD account. No order appeared in my account and the money was taken from my bank account. I had to call customer services who said that it will be with the store as arranged and that I will receive an email. No e mail arrived but I got a text with the details. My husband went to the Dartford store to collect it and they said they didn't have it and I called them they said they definitely didn't have it although she didn't even check when I was on the phone to her and that I should call the customer service again. Called the customer services who contacted the store and low and behold the package was there only 10 minutes after my husband had left. Appalling customer service from Dartford store, very non committal with a can't be arsed attitude.