I placed an order 12/10 and received an email stating the order was accepted. I checked the status on the order and I just kept getting error messages. I contacted customer service through live chat and twitter I got a response on twitter that the order was ok being this was my first purchase with this company I didnt trust it I live in the US i really dont have time for games with a store I cant step foot in. So I requested to have the order canceled. The customer service person his name was Saq contacted me stating the order was canceled and I would be refunded. So now we come to today 12/14/16 I still have not received my money back and nothing stating it was refunded. So I called Manchester England to be told oh the order was cancelled but not submitted for a refund! What kind of nonsense is that?? I was then told it was being processed today. I still have not received anything telling me the refund has been processed and when I will get my money back. This company is a joke and beware shopping with them I just want my money back