Ordered trainers for my little boy online. Went to pick them up and the so called manager handed me a box with women's trainers in. As the trainer's were in the sale there were no more in stock. He said unlucky buy some other ones either full price or have a gift card. explained it was boys birthday and just wanted the trainer's that I bought.he gave me money back and said unlucky. Rang customer service and told me to drive 35 round trip to get some in stock.they could not get in touch with store so that just chance it and offered me a 15 pound gift card. Got to shop surprise!!! Non in stock .Spent an extra£20 to get similar trainers and nearly 4 hours of my 5 year olds birthday. Thanks for pleasurable experience JD whiterose centre. Don not normally complain but needed to get it off my chest. shopping at JD for year's but don't think so anymore ????