Ordered a personalised Wales football shirt on line, on 21st June 2017, transaction was completed and delivery was advised within 3-5 working days, on 26th June I was sent an email with a tracking number saying my order had been dispatched, so presumably this meant my order was on its way? Then on 29th June I received another email saying that the goods cannot be supplied as they do not have the letter 'L' in their warehouse to personalise the shirt! Options given were to have the shirt without printing as requested or choose another players name! This is an absolutely pathetic situation, many football players names actually contain the letter 'L' so what choice? And why accept an order for goods you simply cannot supply? And why send an email saying the goods were dispatched, this was simply a lie! Why did it take 8 days to inform me that you cannot supply the goods! Complained to JD who completely failed to address it! And took 3 days to reply! Received an automated email saying my money would be refunded back into my account within 3-5 working days, appalling company, unreliable on line sales, hold on to your money and fail to produce the goods! will not use this company ever again, avoid at all costs