Absolutely rubbish customerservices! After paying £125 for my trainers I choose store delivery thinking would be quicker and easier! I was very wrong after checking tracking updates it showed my delivery out for delivery and didn't get delivered! I had to make a dozen emails to find my delivery had been delivered days before hand. I then received email stating I was to get refund only for it not to arrive when I questioned this apparently system update deleted my message so was so proof and ignored when I offered to forwarded emails. Instead now offered £20 gift vouchers