Terrible. No confirmation emails or texts. Order tracking says items delivered (I've not received them) no one will take ownership of your issue, either in customer services or in their stores, call and call and call, calls get answered and you have to listen to 2 minutes of blurb about how good their customer service is then it just hangs up because there is no agent available. When you do get to speak to someone they do nothing at all to help. Just promise to look into it and call you back and then don't. Emails never answered. Hopeless. Great business model though, effectively I've given JD an indefinite loan until i get my money back. If i ever do of course.