I bought a voucher online and asked for it to be delivered to a store in Dublin for me to collect. My sister went 3 separate times to pick it up and it was not there. She then went a fourth time and they said it was sent back. What followed was a nearly 4 month email process of trying to get the voucher sent to the store, to my house and finally just asking for a refund. I was given many different answers from different people both on the phone and via email about why I could or couldn't get a refund. Eventually halfway through the fourth month (3 days ago) I was surprised with a refund after being told it was not possible. The voucher was meant as a gift for someone in October which they never got. I won't be ever buying from this store again, at least not online! Worst customer service I have personally experienced, despite everyone being very polite.