Went to collect a jumper for my son in the Carlow JD store. The size he had bought didnt fit so they were ordering him in a different size as they had none in store..spoke to a very rude manager who informed me that due to data protection they could not give me the jumper as I was not my son..had never heard anything so laughable in my life..I explained my son was away at college offered for my son to ring the store but anything I said was just thrown back at me..obviously JD dont empower their managers to make decisions based on circumstance as all I got repeated was its company policy..You would swear I was looking for them to release the crown jewels not a 20euro jumper..as a result of this I will insure my son takes back all of his 160euro purchases and I will insure all our families future business goes to locally owned sports stores..rude staff, rude manager, JD should be embarressed at the poor level of customer service in their store.
10 years ago
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