I recently visited Walthamsow E17 branch with my 13 year old daughter bought a black Puma top. My daughter decided she wanted to exchange for a shorter sleeve Next day my daughter try to exchange the top, but was bullied and embarassed by the store Manager which so happen was on the till that day, that a hair/ fluff was a cat hair, so could not exchange because of hygeine reason I had to leave work and meet her at the store. The Manager said the same thing to me when i ask her to show me the cat hair she walked away,and said rudely she was the Manager and would not be exchanging the item. I contacted customer service, which contacted the shop, but that was a waste of time, as all they can do is apologise on behalf of the Manager. We took the top to another JD and exchange with no problem. I and my teenage kids are done with shopping at JD sports. Too many other sports shops with better customer service around. I will take our shopping there . We been shopping with JD for years, but after today never again and kids agree BYE JD AND YOUR RUDE MANAGERS, and useless customer service