Placed an order of a Chelsea football shirt for a birthday present.Website stated 3-5 days standard delivery. 7 days later have still not received it. Have contacted customer services to be told it could be another 3 days before I receive it. I felt that the Customer services advisor did not fully appreciate my concerns and disappointment, just kept repeating their company terms and conditions policy. I also felt that at times he was contradicting himself. Was offered a delivery charge refund but feel this is inadequate compensation for the extremely appalling service. Will NEVER use JD Sports again.!