my order was suppose to arrive within 2-3 working days and has not. I have tried for over an hour to get through to customer service which is just ringing out. I then rang the store in Manchester Arndale to double check it has not been received there. The man that answered the phone he told me he would check but he didn't take any details from me... he came back to the phone and told me he tried to call me yesterday?? I couldn't understand what else he was saying so asked him to repeat and instead he put the phone down on me and now not answering at all. Also last year I put took a jacket back that was 100 pound I had it put onto a gift card so I didn't spend it. When I went back to spend it, it had not even been on there and when I tried to sort it out they gave me a load of excuses I had the phone put down on me over and over again! Customer service here is absolutely shocking!! They never ever answer the phone and on the off chance they do they put it down then ignore the phone..