7 BST
I am absolutely appalled by your company and there will be no way I will shop at jd sports again. All your staff are un proffesional and don’t know how to resolve issues. My mum is an elderly woman who travelled across London to try and pick up the item we wanted after asking the jd sports staff member numerous times if the item was the correct one we wanted. And still after all that we were still given a different item despite giving all the relevant details such as the item number the full description and the size they still managed to give her a completely different item !!! After all the headache myself and my mother Spent hours on the phone trying to reserve the item and still to be disappointed. And the cheek of it was that the senior manager I spoke to in the customer service team said she can offer me £10! What do you even expect me to say to that ? The cab alone my mother took to collect the WRONG item was £40 and that is excluding all the money and time we have spent being on the phone !!!!! I am so frustrated and will never consider purchasing an item again at JD sports. You have lost a loyal customer And I have shopped at jd for years
I was then asked to contact the ‘champion’ customer service team as I was not happy with the 10 pounds they offered me and after all that hassle someone got back to me after they investigated the issue and said that my mum gave them the wrong item description even though she gave them the item number !! They had the cheek to say we lied due to their mistake !!! Please note that there is nothing champion about this possibly the worst customer service experience ever !
5 years ago
JD Sports has a
2.1
average rating
from
1,331
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.