I recently purchased a pair of shoes scheduled for an in-store collection in the Oxford Street branch. The online purchase was quick, simple and easy to follow. I received the notifications via phone and email for collection a few days later as described per the confirmation email after purchase. Shoe collection was swift as well, however the shoes did not meet my expectation and I decided to return it. The staff at the returns counter was really unfriendly and took a long time processing requests for everyone. I had to wait about 30 minutes even when there were only 2 customers ahead of me. The refund was back into my account within the days promised. Other than the in-store returns, my entire purchase with JD Sports have been great and will shop again given the amazing deals.