Very very very very poor. Overpriced, when we compared to manufacturers direct sales via their own websites - JD actually charge £5 more on almost every item. I bought leather Nike trainers for my son and when, after 4 days, they started to fall apart the ‘manager’ refused to do anything about them as he said they weren’t faulty. They were fraying at the top around the ankle and the stitching is coming undone. In the opinion of the ‘manager’ they are not faulty and if I would like to, I can send them back to JDs fault checking service! After 3 weeks they will either return them to me because they have assessed them as not faulty, or offer and exchange.... so what is my son supposed to wear to school for the next three weeks?!?! I asked to speak to the regional manager, so the ‘manager’ disappeared into the office for fifteen minutes to ‘make a phone call’. When he returned the news was that the regional manager wasn’t working today but luckily his assistant was. She asked the ‘manager’ to tell me to phone customer services on Monday. I must conclude that the ‘manager’ thinks that I was born yesterday. Appallingly poor