I placed a £110 order online and jd sent out a pair of children’s shorts instead of an adult Newcastle top . This top was a birthday gift and I ordered online to ensure i had the item in time as I am not close to any stores. On contacting jd they said I had to return the shorts myself before they would send out the correct item which would take around 14 days or I could go to a store and get it done quicker. I explained this was there mistake and that it was a birthday gift and I need the top sent out quicker and then could return the shorts but they have refused and been very unhelpful. I would understand if this was a mistake I had made in ordering but it is actually a mistake they have made in the warehouse and they should be putting every effort in to ensure their customers get good service. I have never left any company a bad review before but I have been back and forth in conversation with jd sports for days and they have not helped at all.