Terrible company!! Avoid at all costs! Firstly paid for next day delivery and item was delivered 2 days later. Returned item to them by the recommended courier Hermes as advised in website. Hermes confirm parcel was delivered to their returns warehouse. No refund. Call up and 2 different agents on 2 different days advise return has not been received! 6 days later still waiting for my refund and they tell me to keep calling for updates!?! Surely, as customer services they should be keeping me updated?! To make things worse, they still have no idea exactly what i have returned despite telling them about 6 times and it actually being in my order confirmation! AVOID AT ALL COSTS!