Purchased runners and a patriots jersey 2 weeks ago online for my son's Xmas present. Website states guaranteed delivery prior to Xmas. A week and a half passed no updated. Took me 6 times to follow up with customer service to receive an update. Tracking details yet to be uploaded it's Xmas eve and my order still not delivered. Customer service could only inform me that it's an issue with there carrier Australia post and it's out of there control. I order through JD Sports, not Australia post. Escalated it to the manager who informed me the same with a cherry though 'I'll give u 10% discount on your next order. Disgraceful....... Kids getting no Xmas present. No matter how many times I went over it I was given the same explanation. Stick your dodgy business where the Sun don't shine and I hope you get shut down. MFKD.